What sort of information do we hold?
We require some basic details and contact information to help us process your order and to ensure that we offer you the best service possible in delivering your order. Information such as your name, address, telephone number, email address and payment card details.
We hold information that you may provide in email correspondence, and in customer service and product reviews, and when you communicate with us via social media.
We retain historical information on the orders you have placed with us, what products you have bought, the prices paid and the address delivered to.
We hold your account login details including your user name, but we do not hold your password details as these are encrypted.
We may hold information on the type of device you have used to access our website your IP address, web browser, and a note of your shopping footprint on our website.
If you do not wish to provide this information we may not be able to complete our contract of sale with you.
What we do with the Information we gather
Your data information helps us to:
- Process your order and to ensure that we offer you the best service possible in delivering your order.
- Help and advise on any issues or queries you may have.
- Take payment from you or to process a refund for you.
- Personalise your shopping experience, such as using the right pricing structure or currency.
- Consider the safety and security of our company, colleagues and customers.
We do not use your data for any kind of automated profiling or automated decision-making processes.
We do not use your data for any kind of credit scoring, or credit referencing as we do not offer any credit-based terms.
We will retain a record of your personal information in accordance with the legal regulations at all times as evidence of the transactions between us for accounting purposes and to provide you with the best service possible
Sharing Your Data
Some data is shared with third party companies in order to help us process and fulfil your order;
DELIVERY – Our chosen courier partners for delivery of your order which is a third-party company. This application requires your delivery address and contact details to arrange the delivery for you and keep you notified of progress.
PayPal– Our payment authorisation provider which is a third-party company. This application is used to process your card details on a separate encrypted secure website which we do not have access to. We have ensured that they meet our standards and the legal requirements when they process your data.
We are committed to ensuring that customer information is secure. To prevent unauthorised access or disclosure, we have robust physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use industry leading secure server technology that implements Secure Socket Layering (SSL) to protect your details which is the industry standard for encryption and enables millions of secure online transactions on a daily basis.
The payment details you provide to us are not accessible by us. We use PayPal a 3rd party secure payment gateway system, which means we never have access to your payment account details.